1

Introductory provisions

1.1 These terms and conditions (hereinafter referred to as „T&Cs“) apply to online reservations of accommodation services provided by proprietor of  hotels STUPKA and DEPENDENCE of hotel GOLF, corporation Tále, a.s., Tále 100, 97701 Horná Lehota, Slovak Republic. Reg. No.: 36 028631, registered in National Business Registry of Regional court of Banská Bystrica, part Sa, entry no.478/S (hereinafter referred to as „hotel proprietor“),using online reservations system of hotel proprietor, payment and cancellation conditions of online reservations carried out by  client / clients via this internet website, as well as all other rights and obligations stipulated by the legal relation created by online reservation.

1.2 The client is authorised to use the online reservations only if agreeing with T&Cs. The client is bound to acquaint with T&Cs prior tomaking a reservation. In case of repeated use of online reservation, client retains the duty to acquaint with current wording of T&Cs. The proprietor of the hotel reserves the right to change these T&Cs unilaterally, whilst the change of T&C comes in force by the day of publishing at the website of hotel proprietor. If client does not agree with any or all provisions stipulated by these T&Cs, the proprietor kindly asks not to use the above mentioned online reservations system. By confirming the reservation, the cliente xpresses unconditional agreement with these T&Cs.

1.3 Every client bears in mind that all prices and conditions of there servation and providing of services apply only for online reservation made via this website.

1.4 By using the online reservation system, the client declares that he or she has reached at least 18 years of age and has capacity to obtain rightsand undertake legal obligations in his or her name.

2

Reservation

2.1 During online reservation, the client has the possibility to browse presently available accommodation facilities in hotel according to criteria (date ofarrival, date of departure, type of room etc.) submitted with reservation form.

2.2 During online reservation, after selection of all information about the beginning and the end of the stay, type of room, additional services and others, the client completes all required information.

2.3 After completion of all required information, the transfer of payment in accordance with T&Cs, and after data verification, the reservation confirmation including the reservation number will be immediately sent to the client´s e-mail address stated in the reservation form. The reservation number serves as reservation confirmation, as well as contact detail for any changes or cancellation and as a confirmation at the beginning of the stay. The client is required to safely keep the reservation number in case of any above mentioned reference purposes.

3

Payment conditions

3.1 The payment for the stay booked by the client via online reservation must be paid in full during online reservation via E-Commerce service. Due to this reason, if online reservation is paid with CardPay card, the number of credit/debit card is required from the client. By confirming the reservation, the client agrees with transfer of the full payment for the booked stay to the hotel proprietor (charging the price of stay) and authorises the hotel proprietor to transfer this payment.The total price of the stay is immediately transferred to the bank account ofthe hotel proprietor.

3.2 Procedures and activities of hotel proprietor draw from ethical principles and respect privacy of the client. The reservations system uses presently most sophisticated systems of cyphering of sensitive data and information, which guarantee complete security of data provided during the transaction of the payment by the client.

3.3 The client authorises the hotel proprietor to verify provided credit/debit card details within respective call-centre of the bank or company which issued the credit/debitcard.

4

Changes in reservation and withdrawal from the contract

4.1 Anyclient-induced changes of reservation made online may be done electronically after submitting the client´s e-mail address used during the online reservationand reservation number assigned and sent to the client during online reservation, or by written from, phone or e-mail  via the booking department of the hotel proprietor reachable at the phone number: +421 486712 601,  at the e-mail address: srecepcia@tale.sk, or at the postal address: Tále, a.s., Tále 100, 97701 Horná Lehota, SlovakRepublic. When requiring a change of finalised online reservation, the client is obliged to state reservation number assigned during online reservation and sent to the client´s email used for online reservation. If client requests a change of finalised online reservation, which is impossible to deliver due to capacity and other operations reasons, the hotel proprietor carries out all steps leading to satisfying the client´s demands. However, the hotel proprietor is not bound to deliver on client´s request to make changes in finalised online reservation and client is not entitled for refund or any other reparations from the hotel proprietor due to unfeasibility of the change of the finalised online reservation.

4.2 In case ofclient´s withdrawal from the contract and cancellation of reservation, the hotel proprietor is entitled to cancellation fee according to rules stated below:

Cancellation fees:

  • 29 – 21 days before check-in = 30%  of total price
  • 20 – 14 days before check-in = 50% of total price
  • 13 – 8 days before check-in = 80% of total price
  • 7 and less days before check-in = 100% of total price

4.3 In case ofclient not checking in for the booked stay, the hotel proprietor is entitled to cancelation fee of 100% of total price of ordered and confirmed services.

4.4 In case of client´s withdrawal from the contract and cancellation of the reservation or in case of partial client´s withdrawal from the contract and partial cancelation of the reservation or in case of the client not checking in for the stay booked under special-offer conditions (T&Cs, article 6), the hotel proprietor is entitled to cancelation fee of 100% of total price of the ordered and confirmed services.

4.5 In case of client´s withdrawal from the contract and cancellation of the reservation or in case of partial client´s withdrawal from the contract and partial cancelation of the reservation or in case of client not checking in for the stay due to extraordinary circumstances (illness, death, natural disaster andsuch), the hotel proprietor is entitled to surrender the claim of cancellation fee, on basis of presenting the reliable proof of a serious cause of client´s withdrawal from the contract and cancellation of the reservation  or in case of partial client´s withdrawal from the contract and partial cancelation of the reservation or in case of the client not checking in for the stay.


4.6 In case of the client´s withdrawal from the contract andcancellation of the reservation or in case of the partial client´s withdrawalfrom the contract and partial cancelation of the reservation or in case of the client not checking in for the stay, the hotel proprietor sends a written ore-mail notification to the client, which informs the client about the proprietor´s claim of cancellation fee and its total amount in accordance with T&Cs. This is done no later than 14 days from the date of client´s withdrawal from the contract and cancellation of the reservation or in case of the partial client´s withdrawal from the contract and partial cancelation of the reservation or in case of the client not checking in for the stay. By confirming of the booking and expressing consent with these T&Cs, the client agrees and understands that in case of the client´s withdrawal from the contract and cancellation of the reservation or in case of the partial client´s withdrawal from the contract and partial cancelation of the reservation or incase of the client not checking in for the stay,  the hotel proprietor is entitled to  unilaterally  bill client´s receivable for refund of price paid during online reservation against the hotel proprietor receivable for cancellation fee in the amount according to these T&Cs. The sum exceedingthe mutual receivables of client and hotel proprietor is to be paid to the client by the hotel proprietor by bank transaction to the bank account of the client used to pay for the stay during the online reservation. This must be done in 30 work days starting from the day after the day of client´s withdrawal from the contract and cancellation of the reservation or in case of the partial client´s withdrawal from the contract and partial cancelation of the reservationor in case of the client not checking in for the stay. Transaction charges relatedto the refund of the price of the stay are covered by the client.

5

Special provisions

5.1 In a case of any uncertainties and questions which may arise whilst online booking, the client is entitled to address the booking department of the hotel proprietor via phone at number:  +421 486712 601 or via e-mail:  srecepcia@tale.sk

5.2 Check-in is possible on the day of beginning of the stay according to the booking since 02:00 p.m. Check-out is on the last day of the stay according to the booking until 12:00 p.m.

5.3. In a case of special requests (baby cot, later check-in or later check-out)  or in case of an interest of booking extra services the client is entitled to address the booking department of the hotel proprietor via phone at number:  +421 486712 601 or via e-mail: srecepcia@tale.sk

6

Special-offer stays

6.1 Hotel proprietor has right to offer special-offer stays (last-minute, first-minute, and other). Number of rooms allocated to special-offer stays is limited.  

6.2 Specific terms and conditions apply to booking and execution of special-offer stays which are superior to these T&C. These T&C are to be applied to special-offer stays only in those parts, which are not differently or specifically stipulated in the special terms and conditions

7

Personal data and Privacy protection

7.1 Details related to the protection of personal data are included in the Personal data and published on the website http://www.tale.eu/Personal-data

8

Final provisions

8.1 These T&Csand legal relations created on their provisions are subject to Legal codex of Slovak republic.

8.2 If any of the provisions stipulated by these T&Cs becomes void, ineffective or unenforceable, this void, ineffectivity or unenforceability does not apply to validity and effect of other provisions stipulated by these T&Cs.

8.3 During the online reservation, the client agrees with these T&Cs and commits to ad here to these. The hotel proprietor reserves right to change these T&Cs. The duty to state the change of T&Cs in written from is fulfilled by publishing the updated T&Cs on the website of the hotel proprietor: www.tale.sk

8.4 These T&Cs come in force on 25.05. 2018.

Special offers

Partners